Terms and Conditions | Ana Rolaça Costa

Update: 23/2/2024

The Terms and Conditions contained herein cover all the websites belonging to Ana Rolaça Costa (https://anarolacacosta.pt e https://anarolacacosta.com).

1. ANA ROLAÇA COSTA Website And Online Shop

Our website address is: https://anarolacacosta.com, belonging to Ana Rolaça Costa, visual artist; Individual businesswoman, residing in Lagoa, Algarve. Our online store also belongs to the Artist Ana Rolaça Costa.

The Terms and Conditions of Use outlined herein dictate the guidelines for utilizing this website and are binding for all visitors and clients, encompassing every transaction processed through our Online Store.

By visiting this website, you signify your acceptance of the Terms of Use and General Conditions outlined herein, which become effective immediately upon your initial access to the site.

Please take the time to thoroughly review our Terms and Conditions of Use, along with our Cookies, Privacy, and Refund Policies prior to using or placing an order on our website. By accessing our platform and completing a purchase, you acknowledge and consent to comply with our comprehensive guidelines. Should you disagree with any aspect of the terms or policies outlined, we kindly ask that you abstain from utilizing our services.

Ana Rolaça Costa reserves the right to modify these Terms and Conditions and to update the Privacy Policy outlined herein at her discretion. Users are responsible for regularly checking and reviewing this information each time they visit the website to stay informed about any changes that have been made.

Should the client fail to adhere to the stipulated Terms and Conditions, Ana Rolaça Costa retains the authority to independently cease any pre-existing contractual agreements, as outlined within the specified Terms and Conditions of the contract.

2. COPYRIGHT

Every piece of multimedia and written content featured here is the original work of artist Ana Rolaça Costa, protected under the core tenets of legal doctrine, alongside relevant national and international Intellectual Property laws. Ana Rolaça Costa alone reserves the right to distribute or reproduce her artworks, notions, and literary creations. Any downloading, copying, or distribution of the images, texts, or concepts created by her is expressly forbidden. Should there be any unauthorized reproduction, prompt legal action will be taken to address the violation.

3. CONDITIONS OF USE

Using our website is free.
Users, however, have the option to subscribe to products via the website, where they may encounter associated costs and terms.

CUSTOMER REGISTRATION

By utilizing our website and submitting orders via our platform, the customer agrees to:

Use this website exclusively to make inquiries or make requests that are legally valid.
Refrain from submitting any orders that are not genuine or truthful. Should there be credible signs that an order is fraudulent, we hold the authority to annul the order and inform the relevant legal bodies.
Provide us with your email address, postal address and/or other contact details, accurately and truthfully. By doing so, the customer also authorizes the use of this information so that we can contact you if necessary (see our Privacy Policy for more details).
If you do not provide us with all the required information, we will not be able to process your request.
When placing an order through this website, you confirm that you are over 18 years old and have full legal capacity to enter into contracts.
Access and use of the functionalities available on the website https://anarolacacosta.com/ are strictly prohibited to minors, as well as to individuals who are banned or considered incapable as defined by civil legislation, whether directly or through third parties.
The Customer/User’s obligations and responsibilities are:
1 – Use the website exclusively to consult information about the products, their sales conditions and to purchase them;
2 – Fill out all contact, order and any other forms that are available on the website and that are used accurately and truthfully;
3 – It is prohibited to use the website or any platforms and forms offered through it to disseminate content that is illegal, illicit or that violates the general principles of law, ethics and public order;
4 – Fully comply with all conditions of use of the website, as well as transactions and contracts concluded through it.

PRICES, CHARACTERISTICS AND AVAILABILITY OF PRODUCTS

If the information available on the website does not comply with the actual characteristics of the product, the Customer has the right to terminate the purchase and sale contract, in accordance with applicable legislation.
The images displayed on the website are for illustrative purposes only. Therefore, we recommend a thorough analysis of the product to acquire accurate information and learn about its specific characteristics.
Prices and specifications of works are subject to change without prior notice.
Information on the availability of works and estimated delivery times is provided as a guide. In the event of unavailability of the works or delays in processing or shipping the requested products, which make delivery within the initially established period plus five working days impossible, Ana Rolaça Costa will contact the customer. The customer, in turn, will have the option of maintaining the order, agreeing to the new proposed deadline, or canceling it, receiving a full refund of the amounts paid.
Unless there is an insertion error or otherwise, the price of the products shown refers to the retail value and is exempt from VAT, as stipulated by article 9 of the CIVA. The valid price for purchases made through our website corresponds to that on the day the order is placed and duly paid.
All records made by Ana Rolaça Costa serve as proof of the transactions carried out between the Seller and the Consumer.

PLACING ORDERS

After adding all the desired items to the cart, you are ready to finalize the purchase and proceed with payment. Simply follow the steps of the acquisition process, filling in or checking the information required at each stage.
To place an order, follow the steps in the online purchasing process and click “Finalize Order”. First, however, it is essential to read and accept the Terms and Conditions of our service. By doing so, you will be formalizing a purchase and sale agreement with us (referred to as the “Agreement”). We will later send you an email to confirm receipt of your order (referred to as “Order Confirmation”). You will also be notified by email when your order has been dispatched (the “Shipping Notification”).

PAYMENT AND PAYMENT METHODS

The prices of products presented on our website will be those in force at all times, except in cases of obvious error. We strive to ensure the accuracy of published prices, however, inaccuracies may arise. If we identify a mistake in the price of a product ordered, we will contact you as quickly as possible, offering the option of revalidating the order for the correct price or canceling it. In the event that we are unable to communicate with the customer, the order will be automatically canceled and the amount fully paid will be refunded.

We are under no obligation to supply products at the erroneous reduced price, even if the Dispatch Confirmation has already been issued, if the error in pricing is obvious and indisputable, such that it could reasonably have been identified by the customer as a misprice.
The values shown on this page do not cover shipping costs, which will be added to the total amount due.
Orders are confirmed and processed after payment is made using one of the methods offered by Ana Rolaça Costa for purchases made on the website.
Orders will be processed and sent by Ana Rolaça Costa to the customer only after payment confirmation.
The payment options we offer include the methods listed on our website. The Customer can make payment using Visa, Mastercard, American Express cards, in addition to Apple Pay, Google Pay and PayPal services.
During the acquisition phase, and before making payment, the customer has the possibility of modifying the information relating to their order. For registered users, a complete history of purchases made can be accessed in the “My Account” section.

To minimize the possibility of unauthorized access, your credit card information will be encrypted. As soon as we receive your request, we will pre-authorize the card to ensure the availability of funds necessary to complete the transaction.
If you choose Paypal as your payment method, the debit will be made immediately after confirming your order.
By selecting the “Finalize Order” option, the customer is confirming that they are the holder of the credit card used or that they have legitimate ownership of the payment method used.
Credit cards will undergo checks and authorizations from issuing entities. If payment is not authorized, we are not responsible for any delays or lack of delivery, and, consequently, it will not be possible to conclude a Contract with the customer.

BUY AS A GUEST

Our website offers guest purchase functionality. With this option, we only request the information strictly necessary to process your order. After completing your purchase, you will have the option to register as a user or proceed without registration.

DELIVERY

Delivery of your order can be carried out through CTT services or by a specialized transport company.

Every delivery is guaranteed to include insurance coverage.

Shipping costs vary depending on location and weight of the package. This amount will be added to the total price at the time of completion of the purchase.

Barring exceptional circumstances, we will endeavor to dispatch the products relating to your order within a period of 5 working days after order confirmation.
However, delays may occur due to a variety of factors, such as unforeseen circumstances or complications in the delivery area.
If we are unable to meet the delivery date for reasons beyond our control, we will promptly notify you of the incident. In this situation, we will offer you the alternative of keeping the order active, setting a new delivery deadline or choosing to cancel the purchase, ensuring a full refund of the amount paid. These measures are additional and do not limit the other rights guaranteed by current legislation.

4. RESPONSABILIty

The anarolacacosta.com website has high security standards, including the extra protection provided by the SSL protocol (https://). However, as permitted by current legislation, Ana Rolaça Costa will not be responsible for any losses, whether direct or indirect (which includes, but is not limited to, losses of data or profits), resulting from the use of the website.

Delays, interruptions, failures and suspensions in communications caused by factors beyond its control, including, but not limited to, deficiencies or failures in the communication network, electrical circuits or communication services provided by third parties, computer systems, modems, software connection or the presence of computer viruses.
We are not responsible for problems or losses resulting from incompatibility between the services and contents of our website and any other services, content or software programs used by users.
The creation of a fictitious identity, the use of “clones” or any other methods that make it possible to browse the website under an illusory appearance or identity are strictly prohibited, especially when the objective is to mislead third parties as to the true identity of the sender or the origin of the message.

5. PRIVACY POLICY AND PROCESSING OF PERSONAL DATA

Consult by clicking this link Política de privacidade

6. Refund and Returns Policy

In accordance with European legislation, the seller can return any product purchased online within 14 days without justification.

The deadline provided by law for returning a good purchased online is 14 days, with the period starting to run from the day the consumer acquires physical possession of the goods:

If you ordered several goods in a single order, but they were delivered separately, the period starts from the day on which the consumer acquires physical possession of the last good.

Exceptions:

Work of art (painting or other media) created/manufactured at the request of the consumer/to order.

6.1 HOW TO EXERCISE THE CONSUMER’S RIGHT TO RETURN

When purchasing remotely, via the internet, the consumer can do so by sending the item within the aforementioned 14 days, and must notify the supplier of this intention by means of an unequivocal statement – by email, letter or by telephone ( existing on the invoice sent when sent) and which must be preceded by contact with the company.

6.2 Mandatory requirements for return

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

6.3 How to get a refund

To complete the return process, the seller will simply have to reimburse you for all payments received, with the exception of delivery costs, within 14 days from the date on which you were informed of the return decision.
Reimbursement of payments will be made using the same payment method that was used by the consumer in the initial transaction, unless expressly agreed otherwise and provided that the consumer does not incur any costs as a result of the reimbursement.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refund

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@anarolacacosta.com.

6.4 Return Shipping

To return your product, you should mail your product to our physical address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. LAW AND VENUE

All matters not regulated by these conditions will be subject to the legislation of Portugal.

In dispute situations related to the interpretation or execution of these terms, the exclusive jurisdiction of the court of the district of Portimão is established, expressly renouncing any other jurisdiction. Even if there is a version translated into English, the text written in Portuguese will prevail in case of discrepancies.

8. LITIGATION

In case of disagreement, the consumer has access to Alternative Consumer Dispute Resolution (RAL).

Algarve Consumer Arbitration Center

Ninho de Empresas Building, Estrada da Penha

8005-131 Faro

Tel: 289 923 135 (call to national landline)

Fax: 289 812 213

Email: support@consumoalgarve.pt