1. WHO WE ARE
In complience with the Protection of Personal Data Law, we inform that the processing of personal data collected on the website www.anarolacacosta.com is the responsability of Ana Rolaça Costa – sole proprietorship, resident in Lagoa, Portugal.
2. WHAT WE COLLECT AND STORE
2.1During your visit to our site, we will collect:
- Products you’ve viewed: We’ll use this, for example, to show products you’ve recently viewed
- Location, IP address and browser type: we will use this to estimate taxes and transportation
- Shipping address: we will ask you to, for example, estimate shipping costs before placing an order.
Our website utilizes cookies to ensure that the items in your shopping cart are preserved as you navigate through our pages.
2.2 When purchasing from our store, you will be asked for information such as your name, billing address, shipping address, email address, telephone number, credit card and payment details, and other optional account information such as username and password. This information will be used for purposes such as:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Payment processing and fraud prevention
Set up your account for our store
Comply with all legal obligations we have, such as calculating taxes
Improve our store’s offerings
Send you marketing messages if you wish to receive them
2.3 If you have accepted, your email and cart information may be saved so that we can send you email reminders about this order. The website will use cookies to track these previous visits (to the website) and send respective 2 reminders.
2.4 If you create an account, we save your name, address, email and telephone number, which will be used to fill in your details for future orders.
We retain your personal information only for the period necessary for the purposes for which it was collected, unless a longer retention period is mandated by law. For instance, your name, email address, billing, and shipping information are kept for a decade to comply with tax and accounting obligations.
2.5 COMMENTS, REVIEWS and Likes
Whenever you leave comments, post reviews, or click ‘like’ on our website, please note that we collect the data entered in the comment form, as well as your IP address and browser information. We use this information to deter and detect potential spam.
An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
2.6 CONTACT FORM
Our website features a user-friendly contact form. We retain the information submitted through this form for a limited duration to enhance our customer support services. Rest assured, this data is strictly used for support-related inquiries and is never utilized for marketing purposes.
2.7 NEWSLETTER and other Marketing Emails
If you have subscribed to our newsletter, are a member with the ability to log in to our website, or have made purchases with us, it is very likely that you will receive our emails.
We will only send you emails that you have signed up for or that are related to the service we provide to you.
To send emails, we use the name and email address you provided to us. Additionally, our website records the IP address used when registering for the service, in order to prevent any misuse of the system.
This website is enabled to send emails using the MailPoet delivery service and Funnelkit. With this, we have the ability to monitor open and click rates on our messages. This data is essential for us to continually improve the content of our newsletters.
No other identifiable data is monitored outside of the website except the email address.
2.8 Caching
This site uses caching to facilitate faster response time and a better user experience. The cache potentially stores a duplicate copy of each web page displayed on this website. All cache files are temporary and are never accessed by third parties except when necessary to obtain technical support from the cache plugin vendor. Cache files expire according to a schedule set by the site administrator, but can be easily deleted by the administrator before their natural expiration if necessary.
3. Purpose of Data Processing
Your personal data will be processed for the following purposes:
Order and payment processing;
Providing information about our products and services;
Personalization of our products and services according to your preferences and interests;
Improving the quality of our products and services;
Statistical analysis of the use of our website.
4. WHO ON OUR TEAM HAS ACCESS
Our team members can access the information you provide. For instance, both the artist and the store manager have access permissions:
- Order information, what you purchased, when you purchased it and where it will be sent, and
- Customer information such as name, email and billing and shipping address.
- Our team members have access to this information to fulfill orders, process returns and support customers.
5. WHAT WE SHARE WITH OTHERS
We collaborate with select third-party partners who assist us in processing your orders. This includes services such as analytics, marketing, payment processing platforms, logistics providers, and various third-party integrations.
5.1 PAYMENTS
Our website is powered by the Woocommerce online e-commerce platform, enabling us to offer our products for sale. Woocommerce is responsible for processing payment information. For comprehensive information, please consult the Woocommerce Terms of Service and Privacy Policy.
Payments can be made through Woopayments using credit cards (Visa, Mastercard, American Express), debit cards, as well as Apple Pay and Google Pay options.
In addition to other payment methods, we offer the convenience of using PayPal. Please be aware that when your payment is processed through PayPal, certain essential data is transmitted to complete and handle the transaction, including details like the total amount of your order and billing information.
Please see PayPal Privacy Policy for more information.
5.2 Delivery
We can use an intermediary platform for delivery shipping services in order to find the prices of the most economical carriers and speed up the delivery process. If used, we will have to provide them with their delivery details: name, address and telephone number.
5.2 Google
Our website uses the advertising services of Google Listings & Ads, the Google Analytics analytics tool, and the Google Recaptcha fraud and abuse protection tool, causing your Internet browser to automatically send certain information to Google. This information includes the URL of the page you are visiting and your IP address. We can also set cookies in the browser or read cookies that are already there. Apps that use Google’s advertising services also share information with Google, including the app name and a unique advertising identifier.
Consult the Google Privacy Policy to learn more about this matter.
6. HOW LONG IS YOUR DATA RETAINED
We retain your personal information only for the time period necessary for the purposes for which it was collected, unless a longer retention period is mandated by law. As an illustration, tax and accounting regulations compel us to preserve records such as your name, email, billing, and shipping addresses for a duration of 10 years.
When you post a comment or review on our site, we retain the content of your message and its associated metadata indefinitely. This permanent storage ensures that your future comments are immediately recognized and approved, bypassing the need for them to await moderation.
7. WHAT RIGHTS DO YOU HAVE OVER YOUR DATA
Should you possess an account, or have previously submitted comments or reviews on our platform, you are entitled to request an export of your personal data that we have on record, encompassing all information you’ve supplied. Additionally, you may ask for the erasure of your stored data. Please note, however, that this excludes any personal data we are obliged to retain for administrative, legal, or security reasons.
To request further information, please send your inquiry to: info@anarolacacosta.com
8. To Whom We Communicate Your Personal Data
Our website does not share your personal data with third parties, with the exception of service providers, especially for the purposes of combating fraud, commercial management, payment management and providing customer support. Some of these service providers are located outside the European Economic Area, in particular in the United States.
9. WHERE YOUR DATA IS SENT
We employ an automated spam detection service to scrutinize visitor comments, reviews, and messages submitted via contact forms.
10. CONTACT INFORMATION
For any additional inquiries about privacy matters, feel free to reach out to us at info@anarolacacosta.com.
11. HOW YOUR DATA IS PROTECTED
We implement stringent security measures and adhere to industry-leading best practices to safeguard your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
When you entrust us with your credit card details, rest assured that they are protected using Secure Socket Layer (SSL) technology and preserved with robust AES-128 encryption. While absolute security cannot be guaranteed for data transmission over the Internet or electronic storage, we adhere to all Payment Card Industry Data Security Standard (PCI-DSS) mandates and adopt supplementary security practices that are recognized and upheld within our industry.